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automateCRM Complete Feature List

A list of all the features available to help you deliver the best customer experience

User Access and Control
Features
Free
Sales & Marketing
Service & Support
Projects Management
Projects

Organization Hierarchy

Custom Roles and Profiles

Custom Data Sharing Rules

Module Action Permissions

Module Level Permissions

Field Level Permissions

Custom User Groups

Login History

Conditional Highlighting of Records

Configuration
Features
Free
Sales & Marketing
Service & Support
Projects Management
Unified CRM

Company Logo and Details

Custom Fields (upto 200 per module)

Custom Objects

Auto Record Number Generation

Reference FIelds Filtering

Layouts Editor

Conditional Layouts

5
5
5
5
5

Menu Editor

Custom Dropdown Values

Role Based Dropdown Values

Dependency Setup on Dropdowns

Lead to Opportunity Field Mapping

Opportunity to Project Mapping

Global Search

Cross Module Visibility Fields

Round Robin Queues

Tax Management

Multi-Language

Multi-Currency

Multi-Currency

Data Management Tools
Features
Free
Sales & Marketing
Service & Support
Projects Management
Unified CRM

Export to Excel

Import from CSV

Mass Edit, Assignment, Comments, & Other Actions

Duplicate Prevention Rules

Duplicate Merge

Conditional Highlighting of Records

Data Views
Features
Free
Sales & Marketing
Service & Support
Projects Management
Unified CRM

Smart Lists

Kanban Boards

Gantt Charts

Pivots

Calendar View

Activities Views

Unified Tasks View

Resource Workload & Planning

Conditional Highlighting of Records

Communication
Features
Free
Sales & Marketing
Service & Support
Projects Management
Unified CRM

HTML Email Template

SMS Templates

WhatsApp Templates

Call Scripts

Email

1 Account
1 Account
1 Account
1 Account

SMS

Phone Call

WhatsApp

Communication Preferences & Double Opt-in

Conditional Highlighting of Records

Automations
Features
Free
Sales & Marketing
Service & Support
Projects Management
Unified CRM

Contact forms

Process Builder

Workflow Task Executions

1,000/month
10,000/month
10,000/month
10,000/month
10,000/month

Scheduled Workflow Tasks

Task Sequences

API Based Workflows

TAT Rules*

Multi -Level Approval Flow

Email Scanner*

Web and Mobile Push Notifications

Conditional Highlighting of Records

Analytics
Features
Free
Sales & Marketing
Service & Support
Projects Management
Unified CRM

Custom Charts

Custom Tabular Reports

Custom Dashboards

Pivot Reports

Export reports and charts

Conditional Highlighting of Records

Scheduled Reports to Email

3
3
3
3
3
Documents
Features
Free
Sales & Marketing
Service & Support
Projects Management
Unified CRM

Document’s storage

100 GB
100 GB
100 GB
100 GB
100 GB

PDF Tempaltes

value addon
value addon
value addon
value addon
Leads Management
Features
Free
Sales & Marketing
Service & Support
Projects Management
Unified CRM

Multi-Source Lead Capturing

UTM Parameters Tracking

Custom ICP Definition & Qualification

Custom Lead Assignment Rules

Custom Lead Scoring Rules

Lead Conversion

Mass Lead Conversion

Conditional Highlighting of Records

Sales Automation
Features
Free
Sales & Marketing
Service & Support
Project Management
Unified CRM

Contacts

Organizations

Conditional Highlighting of Records

Opportunities

Partners Management

Quotes Management

Payments Tracking

Marketing Automation
Features
Free
Sales & Marketing
Service & Support
Projects Management
Unified CRM

Campaigns Management

Advanced Email Template Builder

Email Campaigns

SMS Campaigns

WhatsApp Campaigns

Tele Calling Campaigns

Conditional Highlighting of Records

Marketing Messages

1000/month
1000/month
Customer Support & Service
Features
Free
Sales & Marketing
Service & Support
Projects Management
Unified CRM

Tickets and Case Management

Email to Tickets

Web to Tickets

Tickets to Opportunity

Service Contracts

Feedback Tracking

Customer Portal

Conditional Highlighting of Records

Projects Management
Features
Free
Sales & Marketing
Service & Support
Projects Management
Unified CRM

Projects

Milestones

Project Tasks

Sub-Tasks

Project Versions

Gantt Charts

Interactive Resource Allocation

Opportunity to Project conversion

Customer Portal

Inventory Management
Features
Free Plan
Unified CRM
Sales & Marketing
Support
Projects

Products Management

Product Bundles

Volume-Based Pricing

Secondary Usage Units

Warehouse Management

Stock Management

Services Management

Assets Management

Price books

Taxes Management

Multi-Currency Pricing

Product Images

Vendor Management

Purchase Orders

Billing Management
Features
Free
Sales & Marketing
Service & Support
Projects Management
Unified CRM

Sales Order

BOM

Invoices

Web services & API
Features
Free
Sales & Marketing
Service & Support
Projects Management
Unified CRM

REST API

100 calls/day
10,000 calls/day
10,000 calls/day
10,000 calls/day
10,000 calls/day
No Items Found
Free Plan
Unified CRM
Sales & Marketing
Support
Projects
User Access and Control
Organization Hierarchy
Custom Roles and Profiles
Custom Data Sharing Rules
Module Action Permisions
Module Level Permissions
Field Level Permissions
Custom User Groups
Login History
Configuration
Company Logo and Details
Customer fields (upto 200 per module)
Custom Modules
Auto Record Number Generation
Reference Fields Filtering
Layouts Editors
Conditional Layouts
Menu Editor
Custom Dropdown Values
Role Based Dropdown Values
Dependency Setup on Dropdowns
Conditional HIghlighting of records
Lead to Opportunity Field Mapping
Opportunity to Project Mapping
Global Search Fields
Cross Module Visibilty Fields
Round Robin Queues
Tax Management
Multi-Language
Multi-Currency
Mobile Application Configuration
Data Management Tools
Export to Excel
Import from CSV
Moss Edits
Custom Duplicate Prevention Rules
Duplicate Merge
Data Views
Smart Uses
Kanban Board
Gantt Charts
Pivot Analysis
Calender View
Unified Tasks View
Resource Workload and Planning
Communication
Simple Email Snippets
Responsive Drag and Drop Email Template Builder
SMS Templates
WhatsApp Templates
Call Scripts
Email
SMS
WhatsApp
Communication Preferences
Automations
Contact forms
Trigger Based Workflows
Scheduled Workflows
API Based Workflows
TAT Rules
Multi Level Approval Flow
Email Scanner
Web and Mobile Push Notifications
Analytics
Custom Charts
Custom Tabular Reports
Custom Dashboards
Pivot Reports
Export reports and charts
Scheduled Reports to Email
Documents
Document's storage and sharing
Lead Management
Multi-Source Lead capturing
UTM Parameters Tracking
Custom ICP Definition and Qualification
Custom Lead Assignment Rules
Custom Lead Scoring Rules
Lead Conversion
Mass Lead Conversion
Sales Management
Contacts
Organizations
Opportunities
Partners Management
Quotes Management
Sales Order Management
Assets Management
Payments Tracking
Campaigns Management
Marketing
Email Campaigns
SMS Campaigns
WhatsApp Campaigns
TeleCalling Campaigns
Support
Tickets and Case Management
Emails to Tickets
Web to Tickets
Tickets to Opportunity
Service Contracts
Feedback Tracking
Customer Portal
Projects
Projects
Milestones
Projects Tasks
Sub-Tasks
Projects Versions
Gantt Charts
Interactive Resource Allocation
Opportunity to Project conversion
Customer Portal
Products and Services
Product Management
Product Bundles
Volume Based Pricing
Secondary Usage Units
Services Management
Assets
Price Books
Taxes Management
Multi-Currency Pricing
Stock Management
Product Images
Vendor Management
Purchase Orders
Billing
Invoices
Webservices
Rest API
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